Frequently Asked Questions:
Where do we get our adorable healthy puppies from?
We work with Professional, Caring, Licensed, Specialty Breeders. We do not support puppy mills. Our puppies are well socialized and raised in homes around families and children.
Why is it store policy to not disclose prices of puppies over the phone/internet?
Puppies range in prices due to many factors such as breed, size, litter, color, conformation and breeder. When it is time to make the addition of your next furry family member, it is highly recommended to meet the puppy in person and get the opportunity to interact with him/her. Puppies are a long term commitments and careful decision should be considered.
Why do we not post pictures of available puppies online?
Pictures can be misleading in many ways. We encourage our customers to come to the store and see the puppies in person. At this time you can interact with the puppies and also get all the details. We are here to answer any questions you may have as well.
Is photography or videotaping allowed in the store?
We do not allow photography or videotaping in the store. If you would like to take a photo of a puppy in the store to show a family member please ask a small breed specialist for assistance. We appreciate your cooperation.
Can I bring my dog in to meet & greet a puppy I am interested in purchasing?
We do not allow our puppies to have any interaction with other pets. Keep in mind that our puppies are current on their vaccinations but they are not completed with their puppy vaccinations. Even if your dog is current on vaccinations, adult dogs could be carriers of parasites, viruses and diseases. Therefore to keep our puppies safe we do not allow meet and greets with other pets.
Will our dog(s) get along with our new puppy?
Remember you are the head of the household. Most dogs will not feel threatened by a puppy and in time they will become the best of friends. Dogs can play with each other in ways that we cannot.
What is our return policy on puppies?
All of our puppies come with a 1-year congenital health guarantee, if you have purchased a puppy from us please refer to your bill of sale and contract for details. We do not allow returns on puppies unless there is a medical condition with the puppy and prior authorization has been made with the store. We keep our puppies in a temperature controlled environment in the store, they do not have contact with other pets and we also have a stringent cleaning protocol for prevention. You can rest assured your new puppy has never left our facility.
What is our return policy on boutique items and supplies?
All Sales Are Final. Defective Items: please bring your item and your receipt to the store in a timely manner so we can replace the item.
How can I travel with a puppy if I am not a local resident?
We have sold puppies to many happy customers who reside outside of Las Vegas, it is the beauty of being located in this beautiful city! If you are traveling by car we have travel crates or carriers where you can transport your puppy safely. If you are traveling by airplane we have a variety of airline approved carriers that you can use to transport your puppy safely. We will also provide all the documentation you will need to board your flight with your puppy properly. If you are coming from another country please email or call us in advance so we can accommodate your needs properly.
What is hypoglycemia (Low Blood Sugar)?
Hypoglycemia is a syndrome that occurs in primarily small breeds often precipitated by stress. The typical signs are depression, muscular weakness, tremors, vomiting and pale gums. Puppies with severe drop in blood sugar can develop seizures and go into a coma if not treated right away. Death can occur. Episodes of hypoglycemia often occur without warning. Common causes of hypoglycemia are missing a meal, exhaustion from playing too much or from having an upset stomach. The best prevention of hypoglycemia is to make sure your puppy is eating 3-4 times a day by watching them eat and controlling the amount of playtime your puppy has each day. We also recommend giving your puppy Nutrical Supplement (which we sell) to help prevent hypoglycemia. Do not switch your puppy’s food abruptly. If you would like to switch your puppies food we recommend you do it when they switch over from puppy food to adult food. Please consult with your attending veterinarian.
What are some common issues that can arise in a puppy?
The most common puppy issues are ear infections, parasites and diarrhea. We ask that you take your new puppy to the veterinarian within the first 36 hours of purchase. We have our puppies checked regularly. Once the puppy goes home they could get stressed from the change of environment so a physical exam is required to assure your puppy is doing well. These common symptoms are usually harmless and not life-threatening as long as it is treated properly and quickly under the care of a professional licensed veterinarian.
Why should I refrain from holding puppies if I am not looking for a new family member?
Is there anything cuter than a puppy? Of course puppies draw our attention and affection but puppies are just like babies and their immune systems are still growing and maturing. Giving your puppy the best start in life begins with regular vaccines/deworming schedule and physical examinations from your attending veterinarian to monitor health progress. We have a responsibility to protect the puppy’s body from microorganisms, viruses and diseases. Thank you for helping us keep the puppies healthy and happy.